Shipping policy
Shipping, Cancellation & Account Policies
At BiteBella, we strive to blend clinical precision with a seamless customer experience. Below are the terms governing how we get our products to you and how we manage your orders.
1. Shipping & Delivery
While our website is active 24/7, our fulfillment center operates during business hours: 10:00 AM to 7:00 PM, Monday to Friday.
- Dispatch: All orders are prepared and handed over to our preferred carriers within 2 working days.
- Delivery Timeline: While external factors can influence logistics, you can typically expect your order within 3-5 working days of dispatch.
- Missing Deliveries: If your tracking status shows “Delivered” but you haven't received the package, please contact us within 24 hours. Beyond this window, our courier partners are unable to conduct a formal investigation.
2. Returns & Replacements
We take immense pride in our quality control. To maintain transparency and ensure a fair resolution process, we follow these guidelines:
- The Unboxing Rule: We investigate return or refund requests only if they are supported by a complete, unedited unboxing video. This video must start from the moment you receive the shrink-wrapped box and show the removal of the items from our corrugated packaging.
- Production Deformities: We offer a "no questions asked" replacement for expired products or incorrect items delivered.
- Variant Exchange: If you wish to exchange a sealed product for another variant of the same value, an additional charge of ₹200 will apply to cover the cost of the one-time pickup from your address.
- Non-Refundable Scenarios: We do not offer refunds for:
- Allergic reactions (please review ingredients carefully).
- Errors in address input by the user.
- Inability to comprehend product usage.
- Ordering the wrong product or no longer needing the item.
3. Order Cancellation
- Customer Cancellation: You may cancel your order within 2 working days of placement, provided it has not yet been shipped. Once shipped, the order cannot be canceled.
- Company Rights: We reserve the right to put an order on hold or cancel it (without liability) if it appears fraudulent, malicious, or contains pricing inaccuracies. We may also cancel orders due to stock unavailability.
- Refunds on Cancellation: If a canceled order was already paid for, the amount will be reversed to your original payment method. Please note that promotional vouchers used for canceled orders may not be refunded.
4. Payment, Pricing & Promotions
- Payment Methods: We accept Credit Cards, Debit Cards and Net Banking.
- Pricing: The final invoice price includes the product value, premium packaging, delivery costs, and applicable GST. We will never charge more than the final invoice amount shown at checkout.
- Promotions: Discounts and bundle offers are provided at our discretion and may be changed or discontinued at any time.
5. Account & Information Management
- Email Identifier: Your registered email ID is your primary identifier in our system and cannot be changed manually. To update your email address, please contact our support team via email.
- Profile Updates: All other account information can be updated at any time by logging into your user dashboard.
- Accuracy: To ensure successful delivery, please provide a comprehensive address including House/Apartment number, Street name, Locality, and a valid Pin Code.
6. Security
Your data security is a priority. For detailed information on how we protect your information, please refer to our Privacy Policy.